Pozisyon hakkında
İşverenin ilanından · Cognizant · 8 Ekim 2026 tarihinde yayımlandı
Key Responsibilities Assess the existing Jira Service Management (JSM) environment, workflows, service catalogue, request types, SLAs, automation and integrations. Design and configure the target ITSM solution on JSM. Implement core ITSM processes including Incident, Service Request, Problem, Change and Knowledge Management. Configure service portals, forms, workflows, queues, approvals, SLAs, notifications and automation rules. Support migration of agreed configurations and data from the exist…