भूमिका के बारे में
नियोक्ता की लिस्टिंग से · Cognizant · 8 अक्टूबर 2026 को पोस्ट किया गया
Key Responsibilities Assess the existing Jira Service Management (JSM) environment, workflows, service catalogue, request types, SLAs, automation and integrations. Design and configure the target ITSM solution on JSM. Implement core ITSM processes including Incident, Service Request, Problem, Change and Knowledge Management. Configure service portals, forms, workflows, queues, approvals, SLAs, notifications and automation rules. Support migration of agreed configurations and data from the exist…