직무 소개
기업 공고 원문에서 · Datadog · 2026년 9월 29일 게시
As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the largest enterprises.
Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call, in-depth fact findings meeting, or complex investigations, we set the gold standard for technical excellence and customer advocacy.
As part of our TEE team, you’ll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level.
As part of the Technical Escalation Engineering (TEE) team, you’ll operate at the heart of Datadog’s ecosystem, working at the intersection of Technical Solutions, Engineering, Product, and our Customers. Every challenge you take on will directly impact the performance, scalability, and success of both our clients and our platform. You’ll be in an environment that moves fast, challenges you daily, and rewards curiosity, ownership, and technical excellence.
This is your chance to shape the future of observability and security, driving innovation, mentoring teams, and influencing product direction while witnessing your expertise make an immediate and lasting impact.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do
- Become the expert on usage metering, revenue-impacting behavior, and Cloud Cost Management within Technical Solutions, helping customers optimize usage and control spend across all Datadog product lines.
- Lead escalations involving unexpected usage, missing metering data, usage spikes, billing anomalies, unclear attribution, or limits enforcement (e.g., quotas, plans, exclusions, overages).
- Partner closely with Product, Engineering, and Finance to escalate bugs, align on expected behavior, improve usage visibility, and drive transparency and fairness in billing and usage tracking.
- Build internal guides, tooling, diagnostics, and playbooks — plus customer-facing content — that help teams confidently handle billing- and revenue-related questions and forecast, reduce, and monitor observability costs.
- Enable the global Solutions team by running training sessions and building scalable resources that empower others to support usage, billing, and cost-related conversations effectively.
- Act as a voice of the customer, surfacing feedback and patterns to help shape t