Sobre a vaga
Do anúncio da empresa · Databricks · publicado em 24 de setembro de 2026
P-1448
This role is hybrid and requires at least 3x a week in our office, based in São Paulo/SP.
About the Role
Databricks is seeking an experienced Sr. Designated Support Engineer/Premier Support Engineer with a strong technical fo
The Impact You Will Have
-
Manage large strategic accounts to provide a high-touch support experience.
-
Deep-dive into complex Apache Spark and Data Engineering issues, analyzing Spark UI, thread dumps, and driver/executor logs to resolve critical performance bottlenecks.
-
Advise strategic customers on Data Engineering best practices, including optimizing ETL/ELT pipelines, data modeling, and leveraging the Databricks Lakehouse architecture (Delta Lake/Iceberg).
-
Project manage all open support cases to expedite support ticket closure.
-
Facilitate customer correspondence with Engineering, Product Team, SMEs, and Accounts Teams to advance tickets toward resolution.
-
Directly engage on business-impacting situations and ensure recovery of functionality for the customer.
-
Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays, and mitigate issues.
-
Effectively use sound business judgment, risk avoidance, and SME resources to coordinate team efforts to solve problems.
-
Carry out regular reviews of customer cases to identify trends and proactive optimization opportunities.
-
Champion and advocate for customers and chair roundtables to ensure close communication and relationship building with key stakeholders.
-
Drive customer self-sufficiency by ensuring customers understand how to engage with the Databricks Support organization and tools.
<h3 data-path-to-node