Regional Director CSM

<h4>Let's build the future together!</h4><p><a target="_blank" href="https://www.teamtailor.com/en/">Teamtailor</a><span> </span>is an Employer Branding and an ATS SaaS platform used by over 13,000 companies, 250,000 users in 90 countries around the world 🌏.</p><p>Working at Teamtailor means working at an international fast-paced tech company that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun 🥳.</p><p>Building a diverse team with various backgrounds and expertise is at the core of Teamtailor since its very beginning and is truly part of its strength today! There are no typical profiles, each and every team member shares our vision and wants to be part of its success.</p><p></p><figure data-alignment="left" class="relative" style="width:fit-content;margin-left:0px;margin-right:auto;"><img src="https://images.teamtailor-cdn.com/images/s3/teamtailor-production/original-v3/image_uploads/2dc76e1f-2d74-45b5-99e6-f3987dcd3ff7/original.jpeg" alt="Group of people on a beach" title="" data-alignment="left"></figure><p><span>That's why we're expanding our Customer Success department and looking for an experienced </span>Regional Director CSM<span> in Stockholm. Our mission is to have the most satisfied customers, and we are looking for a person to join our team and be a part of this global journey 🙌🏼</span></p><p></p><h4>The Role</h4><p>The Regional Director CSM is responsible for driving operational excellence within the CSM function. This person leads and supports the CSM Team Managers, ensuring that daily execution runs smoothly, processes are followed, and customer cases are resolved efficiently. They act as a multiplier for the Director Customer Success, empowering the team to deliver consistent results while ensuring alignment with strategic decisions and direction.</p><p>A key purpose of the role is to continuously strengthen customer experience and business impact, driving improvements in NPS, Net Revenue Retention (NRR), and overall customer satisfaction.</p><p></p><h4>Key Responsibilities</h4><p><strong>Leadership & People Management</strong></p><ul><li><p>Lead and support the CSM Team Managers in their daily responsibilities.</p></li><li><p>Serve as the first escalation point for operational or customer-related challenges for Team Managers.</p></li><li><p>Run structured 1:1s and coaching sessions with Team Managers to ensure consistency and growth.</p></li></ul><p><strong>Operations & Execution</strong></p><ul><li><p>Own the execution of agreed CS strategies, pla