Operations Associate

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The opportunity

As Flexport continues to scale its operations across LATAM, São Paulo is opening as our newest office in the region, and Flexport's first in Brazil. You’ll be one of the first local hires on the ground, part of the initial cohort that stands up this office from scratch. As an Operations Associate, you'll play a critical role in Flexport's mission: to make global trade so easy there will be more of it. Today, Flexport moves more than $175B in goods for over 13,000 clients across 135 countries, and in this role you'll focus on building that business in Brazil, working in a highly cross-functional environment alongside clients, local partners, ocean and air carriers, port and airport terminals, trucking providers, customs brokers, and teams across the company.

This is a role for someone who wants to bring automation and AI-driven tooling into Brazilian logistics operations, not just manage the status quo. Flexport is investing heavily in automating manual ops workflows across LATAM, and you'll be the person on the ground translating that into real operational leverage for the São Paulo team, reducing manual work and speeding up execution.

You will

• Own end-to-end operations across ocean, air, and trucking for both import and export shipments into and out of Brazil, ensuring service levels, compliance, and efficiency across every mode
• Oversee partner performance on day-to-day shipments; build the operational performance framework, processes, and tools to improve how we operate in Brazil, driving quality and consistency
• Map the import and export processes into and out of Brazil, in preparation for near-term operational insourcing
• Act as a trusted advisor and coach to the Flexport team worldwide, continuously identifying gaps and building solutions that standardize how operations run
• Solve client issues quickly, keep operations running smoothly at origin and destination, and escalate issues to internal teams as needed
• Pa