Field Engineer

Before the detail, here's the challenge you'd help us solve. We build the embodied intelligence that moves real vehicles safely, and the ecosystem a billion machines will run on in the future. Very few people in AI can say this. Every role here, whatever the team, plugs into that. Here’s what this particular role covers. 🛠️ About our Fleet Operations Team Our Fleet Operations Team is responsible for maintaining the safety, performance, and operational readiness of Wayve's autonomous vehicle fleet — from routine servicing and diagnostics to urgent repairs and vehicle readiness for high-visibility events. The team keeps our fleet in peak condition to support testing, demonstrations, and real-world deployment, working closely with engineering, drivers, and operations teams to keep autonomy moving forward, every single day. 🧠 Your day-to-day The Field Engineer is a hands-on technical contributor responsible for diagnosing and resolving vehicle software and hardware issues to keep the fleet operational. They will play a critical role in rapid fault triage, ensuring a 5-minute response time while strictly adhering to safety protocols. Working closely with fellow engineers and global teams, they will contribute to seamless operations through effective communication and problem-solving. As part of a newly established function within Fleet Operations, the Field Engineer will help refine processes and drive efficiency in a fast-paced, high-impact environment. 🧩 What you'll be working on Perform on-site fault triage and resolution, diagnosing and repairing vehicle software and hardware issues quickly to maintain fleet uptime. Follow structured fault diagnosis and repair protocols, ensuring all work is carried out efficiently and in alignment with operational workflows. Collaborate with fellow field engineers and cross-functional teams to troubleshoot and resolve technical issues effectively. Respond rapidly to issues, meeting the 5-minute issue response to keep vehicles operational and our teams feeling adequately supported. Maintain clear communication with the Field Engineering Lead, providing updates on ongoing repairs and ensuring smooth handovers across geographical locations. Participate in on-call rotations, assisting with technical support and issue resolution across multiple regions as part of a 24/7 global support network. Adhere to strict safety and compliance protocols, ensuring all fault triage, diagnosis, and repairs follow the correct procedures and approvals. Contribute to continuous improvement efforts, identifying operational challenges and providing feedback to optimise field engineering support and efficiency. 🙌 You should apply if Essential: You hold a Japan Driver's License. You speak both Japanese (N2 or above) and English (fluency is a must). You have strong technical expertise — a solid understanding of vehicle diagnostics, software and hardware fault triage, and repair processes. Experience in fleet operations, automotive syste