Talent Development Operations & Program Specialist

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU’LL DO

As a Talent Development Operations & Program Specialist you will play a key role in shaping the employee experience at Braze. You will be instrumental in the end-to-end program management of our global New Hire Onboarding Program, ensuring new employees feel welcomed, informed, and connected with critical information, from day one. You will also manage the process for enrolling, coordinating, tracking completion and data collection for other key learning programs: Braze Leadership Explorer, Manager Essentials and Aspiring Leaders Programs. Additionally, you will support the broader Learning Experience Design team, helping to create engaging learning materials to drive professional growth across the company.

Core Responsibilities

• Global Onboarding Administration & Facilitation:
• Own day-to-day logistics, scheduling, facilitator coordination, and primary point-of-contact support for global new hire onboarding across AMER, EMEA, LATAM, and APAC
• Confidently facilitate foundational onboarding sessions, both virtually and in-person, to welcome and orient new employees
• Maintain onboarding platform content and support the long-term roadmap to transition onboarding into a more automated, dynamic experience
• Serve as the primary point of contact for new hires and hiring managers during the onboarding journey. Work cross-functionally with internal key stakeholders
• Manage and maintain all onboarding program materials and platforms
• Collect and analyze new hire feedback and program data to identify areas for improvement. Propose and help implement minor program adjustments to continuously enhance the onboarding experience
• Program Portfolio Operations & Cohort Tracking:
• Manage pa