SUPERVISOR

Job Summary

Responsible for supervising daily customer service and sales activities, maintaining good customer relationships, and coordinating with team members to achieve business objectives. Ensure high service standards, handle customer enquiries and feedback, and support the smooth operation of the business.

Responsibilities

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Maintain good relationships with existing customers to encourage customer satisfaction and repeat business.

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Identify opportunities to attract new customers and support business growth.

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Respond promptly and professionally to customer enquiries, requests, and feedback.

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Handle customer complaints and resolve service-related issues effectively.

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Communicate clearly with customers, management, and colleagues to ensure smooth daily operations.

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Coordinate and supervise staff duties to maintain service quality and operational efficiency.

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Support sales and promotional activities to increase revenue and achieve business targets.

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Monitor staff performance and provide guidance to maintain service standards.

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Work independently and collaboratively with team members to achieve business objectives.

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Report operational issues and customer feedback to management and recommend improvements.