supervisor

What You'll Do (Work Assignment Focus)

• Assign jobs by receiving breakdown and tow calls and dispatching the appropriate driver and truck to each job.
• Plan routes by arranging multiple tasks so drivers follow the most efficient order to save time and fuel.
• Adjust routes in real time by tracking drivers on the road and re-routing them when traffic or new emergencies arise.
• Schedule crews by creating daily shift plans (day, night, weekend) and assigning drivers based on their skills.
• Support field operations by assisting drivers via phone when they encounter issues and dispatching backup if needed.
• Check equipment by ensuring every truck has functioning tools and is properly maintained.
• Handle urgent issues by quickly reallocating all available drivers during accidents or adverse weather conditions.

What We Need

• Demonstrate 3+ years of experience in dispatching or fleet leading within towing, recovery, or logistics.
• Apply knowledge of local roads and basic tow/recovery terminology to coordinate operations effectively.
• Maintain composure and make quick decisions during high-pressure calls.

Preferred competencies and qualifications

• Hold a valid driver's license.