Strategy & Operations Intern — Office of the General Manager, Small Business

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

Key Responsibilities:: Support the GM in defining quarterly and annual strategic priorities and OKRs Conduct market research, competitive benchmarking, and financial modeling to inform major decisions Build executive-ready written memos and recommendations related to hot topics Track key KPIs, surface performance insights, and maintain business dashboards Contribute to forecasting, workforce planning, and weekly business reviews Lead or co-own cross-functional projects from scoping to execution (e.g., cost savings, GTM experiments, AI pilots, operational excellence initiatives) Coordinate stakeholders, drive timelines, and ensure high-quality delivery Prepare materials for leadership meetings and follow up on leadership action items Act as a problem-solver to the GM on diverse business topics

Qualifications : : Currently pursuing a Master degree in Business, Engineering, Economics, Data/Analytics or similar within a top tier university, business school, engineering school or equivalent Strong analytical abilities; comfortable with Google Sheets (SQL/BI tools are a plus) Excellent written and verbal communication; able to distill complex ideas into clear insights, slides, or narratives Demonstrated ability to take ownership, work independently, and thrive in a fast-paced or ambiguous environment Strong project management instincts: structured, organized, and reliable with follow-through Entrepreneurial mindset: proactive, resourceful, curious, and eager to take ownership and solve problems Previou