Sr. Product Manager - MFG

Xendit provides payment infrastructure across Southeast Asia and is expanding to Greater China and LATAM. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.

Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We’re proud to be featured on among the fastest growing companies by Y-Combinator.

Role summary

Owns product direction across the Billing, Transactions and Reports surfaces of Xendit's merchant-facing platform — the systems merchants use to see what happened to their transactions, the funds, how they get charged for using Xendit, and access real-time record of all transactions.

Represent merchant experience and billing-accuracy concerns in cross-functional discussions spanning Engineering, Finance, Legal, Compliance, and GTM/Account Management.

The role involves taking care of our core ledger system that tracks all transaction events and the billing logic layered on top of it. Some time will be needed to understand how our transactions ledger work (known as T4) as well as our billing engine.

Key responsibilities

Billing

• Design and ship new fee models including pricing configuration, tiering logic, and phased collection mechanisms
• Own the end-to-end merchant billing experience: invoice generation, payment collection methods, negative balance handling, and aligning commercial expectations with GTM/Legal/Finance. An example is the consequences of non-payment.
• Maintain and update merchant-facing and internal billing documentation to stay in sync with backend billing logic changes.
• Respond to or resolve merchant billing incidents, balancing fast merchant-impacting fixes against proper long-term ownership decisions.

Transactions

• Own the roadmap for merchant-facing transaction visibility: Transaction Details page, Transactions list.
• Define and prioritize merchant-initiated actions on transactions such as refunds, in partnership with the payments or payouts teams
• Work with