Showroom Manager - LA Flagship

<h4><span><strong>Showroom Manager - LA Flagship</strong></span></h4><p><span>Nordic Knots is an interior design brand specialising in premium rugs and textiles rooted in Scandinavian aesthetics. We create timeless, aspirational products and experiences designed to elevate modern living.</span></p><p><span>As we prepare to open our LA Flagship in West Hollywood, we are looking for an experienced, commercially minded and highly engaged Showroom Manager to take ownership of the day-to-day performance and operation of the showroom.</span></p><p><span>The Showroom Manager will be responsible for building a strong showroom culture from the outset, setting a high bar for sales, client experience and execution, and creating an environment where the team is engaged, knowledgeable and accountable. This person will be equally comfortable coaching on the floor, working directly with clients and stepping into the operational details required to keep the showroom running at a consistently high level.</span></p><p><span>The ideal candidate is a confident and thoughtful people leader with strong commercial instincts, sound judgement and a genuine interest in interiors and design. They are proactive, solutions-oriented and comfortable making day-to-day decisions, while knowing when to involve broader retail leadership. Above all, they lead from the floor, take pride in the details and create clarity and momentum for the team around them.</span></p><h4><span>Key Responsibilities</span></h4><h5><span>Flagship Opening</span></h5><ul><li><p><span>Play a key role in bringing the West Hollywood flagship to life, helping establish the routines, standards and ways of working that will set the showroom up for a strong opening.</span></p></li><li><p><span>Work closely with the broader Nordic Knots team on recruiting and preparing the LA team ahead of opening, and own the onboarding and training needed to ensure the team is confident in our products, systems and approach to client experience.</span></p></li></ul><h5><span>Sales & Client Experience</span></h5><ul><li><p><span>Own the day-to-day sales performance of the LA showroom and drive the team toward achieving and exceeding store sales targets and KPIs.</span></p></li><li><p><span>Lead by example on the showroom floor, engaging clients directly and supporting the team in delivering knowledgeable, thoughtful and highly personal service.</span></p></li><li><p><span>Own the team’s clienteling and follow-up discipline, maintaining visibility into opportunities and ensuring consistent execution that drives conversion, repeat business and last