Senior Specialist, Workforce Planning & Optimization(Hub Operations)

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position : Senior Specialist, Workforce Planning & Optimization(Hub Operations)

As the Workforce Planning & Optimization Specialist (HUB Operations), you will serve as the strategic labor and capacity planning backbone for Coupang’s HUB sortation facilities co-located within our Fulfillment Centers (FCs). You will own end-to-end capacity planning to ensure seamless downstream last-mile operations.

In this role, you will balance operational excellence with cost efficiency—modeling temp worker incentive structures, managing senior/perm labor ratios, optimizing Cost Per Hour (CPH) through precision rostering, and building analytics dashboards to drive quality and execution. You will act as the key liaison between HUB Operations, FC Manpower teams, in-house hiring, and external staffing agencies.

What you will do?

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Capacity & Labor Modeling: Build, maintain, and refine comprehensive capacity plans across all Taiwan HUBs. Model demand forecasts against show-up rates, attrition, and optimal senior/tenured temp labor ratios.

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Cost & Incentive Optimization: Design and implement competitive, cost-effective temp worker incentive structures. Drive intelligent rostering strategies to achieve low, optimized Cost Per Hour (CPH).

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Talent Pool Development: Strategy-build and maintain a reliable pool of tenured/senior temporary workers to ensure shift stability, high quality, and fast operational ramp-ups.

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Stakeholder & Agency Management: Serve as the trusted partner to HUB Operations leaders. Collaborate daily with FC Manpower teams (given shared facility roofs), in-house talent acquisition, and external vendors/agencies.

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Operations Analytics & Dashboarding: Build scalable dashboards, data models, and tracking tables to showcase critical input metrics, labor show-up trends, and quality guardrails for leadership decision-making.

Essential Qualifications

• Experience: 4+ years of hands-on experience in workforce planning, labor