Senior Software Engineer II, BrazeAI Operator

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

Braze’s product is the control center for thousands of the world’s most sophisticated marketing teams. The BrazeAI Operator is a chat assistant embedded in the frontend of the product. It uses agentic AI to help marketers do their work more efficiently.

The team owns the agentic runtime that powers Operator, including tool orchestration, prompt engineering, streaming transport, integrations with LLM providers, integrations with Braze features, and integrations with third-party vendors.

The team also owns Braze’s headless agentic solutions: Braze MCP and Operator Connect, which gives MCP users the full power of Operator from the agent of their choice.

As a Senior Engineer on the BrazeAI Operator team, you will build AI-powered product experiences that are reliable, useful, and deeply integrated into the Braze product. You will lead important technical projects, design systems that make agentic behavior safe and observable, and help define what excellent AI assistance looks like for sophisticated marketing teams.

In this role you will

• Design and build AI-powered product experiences using TypeScript, React, and LLM provider APIs
• Develop the agentic tool runtime that lets BrazeAI Operator take actions inside the product on behalf of users
• Build integrations between Operator and core Braze product surfaces, third-party vendors, and AI model providers
• Improve the reliability, observability, and safety of LLM-backed systems, including streaming responses, error handling, evaluation, and rollout controls
• Improve the scalability and observability of our headless agentic solutions
• Lead projects from ambiguous product or technical goals through implementation, launch, and iteration
• Collaborate with oth