Senior Manager, Program Management(Last Mile Capacity Planning)

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Role Overview

The Taiwan team is super excited to bring the selection, price, and convenience of Coupang to customers in Taiwan. As we rapidly scale this highly visible new market, we are looking for smart and driven leaders who want to solve tough problems and make a meaningful impact on the lives of customers and delivery partners in Taiwan. The Last Mile Capacity Planning team is a critical pillar in Coupang’s fulfillment network, managing volume forecasting, carrier capacity allocation, and delivery partner performance across our expanding delivery operations. The team works closely with cross-functional partners including Linehaul, Supply Chain, Commercial, Product, Program, and Finance to ensure scalable delivery coverage, high SLA fulfillment, and optimal unit economics.

What You Will Do

• Work backwards from customer delivery speed commitments to