Sales Coordinator

Job Summary

Coordinate and support sales activities by preparing quotations, managing schedules, handling customer enquiries, and ensuring smooth service delivery. Provide administrative support and maintain accurate sales records to drive customer satisfaction and operational efficiency.

Responsibilities

• Coordinate and support daily sales activities and administrative tasks to ensure efficient operations
• Prepare and issue accurate quotations based on customer requirements to facilitate sales processes
• Arrange and coordinate work schedules and appointments with customers and operations teams to optimize service delivery
• Respond to customer enquiries by providing clear information on pricing, products/services, availability, and schedules
• Follow up proactively with customers on quotations, enquiries, and pending orders to advance sales closure
• Liaise with customers to confirm appointments, work schedules, and service requirements, ensuring alignment
• Collaborate with sales, operations, and internal teams to maintain seamless service delivery and resolve issues
• Process sales orders and prepare relevant documentation while maintaining accurate sales records for reporting
• Update and maintain customer information, quotation records, and sales-related documents to support data accuracy
• Assist the sales team with customer follow-ups and general sales coordination to enhance customer engagement
• Handle customer feedback and coordinate with relevant teams to address and resolve concerns promptly
• Monitor ongoing orders and work schedules, following up on outstanding matters to ensure timely completion
• Prepare basic sales reports and provide administrative support to the Sales Manager and team for informed decision-making
• Perform other ad-hoc sales and administrative duties as assigned to support team objectives

Preferred competencies and qualifications

• Diploma or equivalent qualification in Business, Sales, Marketing, or a related field
• 1–2 years of experience in sales coordination, sales support, customer service, or a similar role
• Experience in service, construction, facilities management, or related industries is advantageous
• Proficient in Microsoft Office, particularly Excel and Word
• Strong communication and interpersonal skills to liaise confidently with customers and internal teams
• Strong organisational and coordination skills with attention to detail
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Good follow-up skills and a proactive approach to work
• Customer-oriented, responsible, and able to work independently as well as collaboratively