Retail shop manager

Position

Fruit & Vegetable Retail Shop Manager

Department

Retail Operations

Reports To

Business Owner

Job Purpose

The Fruit & Vegetable Retail Shop Manager is responsible for managing the overall daily operations of the retail outlet, including sales, inventory, purchasing, supplier coordination, staff supervision, customer service, and compliance with operational and food hygiene requirements.

Key Responsibilities

• Retail Operations ManagementManage and oversee the daily operations of the fruit and vegetable retail outlet.Ensure the shop is properly stocked, organised, clean, and ready for business.Monitor daily sales activities and ensure smooth operation of the outlet.Implement and maintain company operating procedures.
• Inventory & Fresh Produce ManagementMonitor inventory levels and determine replenishment requirements.Inspect incoming fruits and vegetables for freshness, quality, quantity, and condition.Monitor stock rotation and storage to minimise spoilage and wastage.Conduct regular stock checks and investigate inventory discrepancies.Monitor and report damaged, expired, or unsaleable products.
• Purchasing & Supplier ManagementCoordinate with local suppliers and wholesalers for the purchase and delivery of fresh produce.Compare supplier prices, product quality, and delivery arrangements.Place purchase orders according to sales demand and inventory requirements.Maintain good working relationships with suppliers.Monitor supplier performance and delivery schedules.
• Sales & Customer ServiceMonitor daily and monthly sales performance.Develop and implement sales promotions and product display strategies.Ensure products are correctly priced and displayed.Handle customer enquiries, feedback, and complaints professionally.Identify opportunities to improve sales and customer satisfaction.
• Staff ManagementSupervise and coordinate the work of retail shop staff.Allocate daily duties and prepare staff work schedules.Train staff in customer service, product handling, hygiene, and shop procedures.Monitor staff attendance, performance, and productivity.Ensure staff comply with company policies and operating procedures.
• Cash & Administrative ManagementMonitor daily cash and electronic payment transactions.Ensure proper recording and reconciliation of daily sales.Monitor shop expenses and purchasing records.Maintain accurate records of sales, purchases, inventory, and wastage.Prepare regular operational reports for the business owner/director.
• Food Hygiene & Workplace SafetyEnsure proper handling, storage, and display of fresh produce.Maintain appropriate cleanliness and hygiene standards throughout the outlet.Ensure staff follow applicable food hygiene and workplace safety procedures.Identify and report potential safety or operational issues to management.

Minimum Qualifications & Experience

• Minimum 2 years of relevant retail management or supervisory experience.
• Experience in a supermarket, grocery store, fruit and vegetable shop, fresh produce business, or similar retail environment is preferred.
• Knowledge of fresh produce quality, storage, handling, and stock rotation.
• Experience in inventory management and supplier coordination.
• Experience supervising retail staff.
• Good communication and customer service skills.
• Basic knowledge of POS systems, inventory systems, and Microsoft Office.
• Able to work independently and make day-to-day operational decisions.
• Willing to work flexible hours, including weekends and public holidays when required.

Key Competencies

• Retail Operations Management
• Inventory & Stock Control
• Fresh Produce Quality Management
• Purchasing & Supplier Coordination
• Staff Supervision
• Customer Service
• Sales Management
• Cash & Administrative Management
• Problem Solving
• Food Hygiene & Workplace Safety

Working Conditions

The position is based at the company's fruit and vegetable retail outlet in Singapore. The manager may be required to work during early morning delivery periods, weekends, and public holidays according to the business operating schedule.