Retail Onboarding Manager (Product Compliance Operation)

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Role Overview

As the Retail Onboarding Manager, you will lead the product compliance review team to ensure all products comply with internal and regulatory standards. You will drive cross-departmental collaboration, optimize operation processes, and resolve complex issues efficiently to safeguard consumer experience and platform integrity.

What will you do?

• Oversee the daily operations of the product onboarding review team, efficiently allocating resources and managing workflows (including supplier credentials, product classification, and compliance checks) to ensure high-quality reviews.
• Partner closely with the Policy Team to align updated regulations, timely adapt operational workflows and procedures, and establish training programs t