职位介绍
摘自雇主发布的职位信息 · ShyftOff · 发布于2026年10月12日
Set your own hours, take inbound banking card calls from home, and earn up to $350 in certification bonuses. The contract has a pool of 20,000+ hours of work available every month.
Earnings at a Glance
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$15.00–$17.00 per hour, plus performance incentives
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$300 certification bonus once you complete 200 productive hours
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+$50 bonus if you certify within 6 weeks
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Choose your own hours. Coverage runs 24/7, every day
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Remote, U.S.-based, 1099 independent contractor
The Opportunity
Help cardholders manage their money with confidence. You'll take inbound calls from people who rely on their cards for everyday life. They might be activating a new card, replacing a lost one, sorting out a disputed charge, or getting a time-sensitive payment through. These moments matter, and you're the person who makes them go smoothly.
What the Work Involves
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Inbound calls on card activation, replacements, lost or stolen cards, balances, and account questions
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Payments, transfers, and disputes, handled accurately and securely
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Identity verification and strict security and compliance protocols on every call
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Spotting potential fraud and helping resolve it with composure
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Accurate documentation of every interaction
You're a Fit If You Bring
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Clear, empathetic phone communication, even when callers are stressed
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Care for protecting sensitive financial information
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Comfort moving between multiple systems at once
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Composure and problem-solving in a fast-paced environment
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Strong plus: banking, card, financial services, or contact center experience
Your Path to Starting Work
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Week 1: Apply. Create your ShyftOff account and apply to the Financial Services campaign.
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Weeks 2–3: Screening & credentialing. Federal background check, fingerprinting, drug screening, and credential issuance.
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Weeks 4–5: Certification. Simulations and scored mock calls. Standards and examples of required work product are demonstrated.
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Week 6: Practice calls & go-live. Show that your work meets the program's accuracy and quality standards, then start choosing open hours.
Screening Cost: Please Read Before Applying
This is a federally backed program, so every contractor must complete third-party credentialing before taking live calls. As an independent contractor, you pay these providers directly:
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Extensive federal background check
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Fingerprinting
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Drug screening
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YubiKey security device (yours to keep)
Total: $299, paid to third-party providers. It's due only when you move into credentialing, not at sign-up.
What You'll Need
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Ability to pass federal background, fingerprint, and drug screening
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A quiet home workspace and reliable high-speed internet
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Commitment to completing self-paced certification (about 6 weeks)
How to Apply
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Create your agent account at https://www.shyftoff.com/agents
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Apply to the Financial Services campaign from your dashboard
This is an independent contractor (1099) opportunity. You set your own schedule, work remotely, and provide your own workspace and equipment.