About the role
From the employer’s listing · ellio · posted 24 September 2026
ellioCX South Africa is looking for a Process Leader to champion operational excellence, drive continuous improvement, and lead effective issue resolution across our operation. The Process Leader is responsible for providing subject matter expertise on processes, products, and systems while ensuring operational excellence, quality compliance, and effective issue resolution. The role supports continuous improvement initiatives, manages escalations, and provides guidance and training to team memb…