OFFICE MANAGER

Holistic Migration Solutions PTY LTD

Employment Type: Full-time Salary: AUD $75,000 – $95,000 per annum + superannuation

Holistic Migration Solutions is seeking an experienced and organised Office Manager to coordinate the day-to-day administrative and operational functions of our migration and education services office.

Key Responsibilities

• Oversee daily office administration, facilities, equipment, supplies and workplace resources.
• Supervise administrative operations, allocate staff workloads and coordinate rosters and operational priorities.
• Manage recruitment, onboarding, staff training, performance reviews and KPI monitoring.
• Coordinate payroll through Xero, monitor office expenses and liaise with accountants on financial administration.
• Maintain CRM systems, client databases and business records, ensuring accuracy, confidentiality and effective document control.
• Coordinate internal meetings, communicate operational updates and implement improvements to office procedures and workflows.
• Manage escalated client enquiries and coordinate resolutions with Registered Migration Agents and relevant team members.
• Coordinate digital marketing, social media and promotional activities with the marketing team.
• Monitor office practices to support compliance with privacy, workplace health and safety, organisational and applicable migration-industry requirements.
• Support management in improving business processes, staff productivity and overall service delivery.

Qualifications & Experience

• Bachelor’s degree or higher qualification with a minimum of 3 years of relevant experience in office management, business administration or a comparable operational role. Substantial relevant experience can be considered in lieu of formal qualifications.
• Strong organisational, communication, leadership and problem-solving skills.
• Experience with Xero, CRM systems such as Monday.com, payroll and client administration will be highly regarded.
• Flexibility to work outside standard Monday-to-Friday business hours may be required based on operational needs.

About You

You will be a highly organised professional with the ability to manage staff, systems and competing operational priorities in a fast-paced professional services environment. You will demonstrate sound judgement, attention to detail and the ability to maintain efficient and professional office operations.

If you have the relevant qualifications and experience and are looking to contribute to a growing professional services business, we encourage you to apply.