Market Performance Associate - Ocean Gateway

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Market Performance Associate - Ocean Gateway

Description

As the Market Performance Associate for Ocean Gateway, you will be responsible for the ground performance strategy and planning within your assigned markets. Your main objective is to achieve over 95% destination On-Time Performance (OTP) by proactively managing all operational elements, including terminals, Shipping Line (SSL) carriers, rail providers, warehouses, and truckers, to consistently meet our Service Level Agreements (SLAs).

A key part of this role involves driving exceptional vendor performance. You will coach vendors, serve as their primary escalation point, and act as a technical support liaison. Additionally, you will collaborate with the Trucking Procurement team to adjust volume allocations and provide insights into trucking market needs, which will help prioritize onboarding efforts. Working within Ocean Gateway, you will maintain close ties with your Gateway Execution peers, gathering crucial feedback directly from the operators who handle the containers.

You will

• Develop and own vendor relationships, ensuring we have drayage partners in place that will support growth and deliver a best-in-class service for our customers.
• Develop dashboards to measure trucking SLAs: Work cross functionally with business leads to help them set and achieve key results.
• Manage performance reporting at a market and vendor level, including inbound forecasting, milestone reporting, timely pickup and delivery.
• Provide Product Support to drayage carriers by onboarding, training and continuously coaching dispatchers on Transmission.
• Trucker Assignment Inputs: Provide detailed feedback and recommendations to ensure drayage market allocations leverage top performing carriers.
• Oversee successful implementation of new FCL/LCL destination business, by way of proper carrier selection, SOP development, and intimate shipment monitoring.
• Navigate service escalations alongside Gateway Operator peers to keep