Manager, Customer Success – Cyber

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

As Manager, Customer Success – Cyber, you'll lead the Customer Success Managers who cover our cybersecurity accounts: the security, identity, cloud, data protection and observability vendors building on Claude across API, Claude Code, Cowork and other surfaces, both inside their own engineering and security organizations and embedded in the products they sell to their customers. You'll directly coach and develop a team of Customer Success Managers while keeping strategic oversight of the highest-impact engagements in the segment. This role demands exceptional people leadership combined with deep product knowledge, cybersecurity domain expertise and customer success acumen to guide your team in maximizing customer value, driving consumption, and expanding our footprint across enterprise accounts. You'll be instrumental in building scalable CS processes, methodologies, and playbooks that will define how we grow and mature as an organization.

Responsibilities:

-

Directly manage and develop a team Customer Success Managers supporting strategic cybersecurity accounts across all Anthropic products (API, Claude.ai, Claude Code)

-

Coach team members on customer success best practices, including change management and adoption strategies, value realization, and expansion methodologies across our product suite

-

Provide cybersecurity subject matter expertise to cyber customers and the CSMs supporting them: bring domain knowledge of security operations, detection and response, identity, cloud and data protection to customer engagements, and coach the team on how cyber vendors build, buy and embed AI so they can engage credibly with CISOs, CTOs and principal engineers

-

Drive team accountability to core CS metrics: expansion (consumption growth, cross-sell/upsell opportunity identification), customer health scores, retention (NRR), and customer satisfaction (CSAT)

-

Join strategic customer engagements and escalations, demonstrating executive presence with C-level stakeholders at leading cybersecurity companies

-

Build and refine scalable CS processes including success planning frameworks, QBR templates, and expansion playbooks

-

Partner closely with Sales to identify expansion opportunities, facilitate smooth handoffs, and ensure aligned account strategies

-

Collaborate cross-fu