IT Support & Admin Executive

A. IT Technical Support

• Provide first-level technical support to employees for computers, laptops, printers, scanners, email, and software applications.
• Diagnose and troubleshoot hardware, software, network, and internet connectivity issues.
• Install, configure, and maintain desktop computers, laptops, operating systems, and business applications.
• Set up new computers, user accounts, email accounts, and access permissions for new employees.
• Perform routine IT maintenance, software updates, antivirus checks, and security patching.
• Assist with LAN, Wi-Fi, VPN, and printer connectivity issues.
• Provide basic support for Microsoft 365, Outlook, Microsoft Teams, and other office applications.
• Coordinate with external IT vendors and service providers for equipment repairs, system maintenance, and technical issues.

B. IT Equipment & Asset Management

• Maintain an updated inventory of computers, laptops, printers, monitors, and other IT equipment.
• Monitor IT equipment condition, warranties, software licences, and replacement schedules.
• Prepare, configure, and deploy IT equipment for new employees.
• Manage the collection, inspection, and return of IT equipment from departing employees.
• Assist with IT procurement, quotations, equipment replacement, and vendor coordination.
• Maintain IT records, technical documentation, and service request logs.

C. IT Security & System Maintenance

• Assist in maintaining antivirus protection, software updates, and endpoint security.
• Monitor routine data backup activities and report backup failures or potential security incidents.
• Ensure user access rights are properly managed and removed when no longer required.
• Follow company IT policies, cybersecurity procedures, and data protection requirements.
• Escalate major system issues, suspected security incidents, and unresolved technical problems to the IT Manager or external service provider.

D. General Administrative Duties

• Perform data entry, filing, document preparation, and record keeping.
• Assist with purchasing, quotations, purchase orders, and invoice processing.
• Maintain office supplies and stationery inventory.
• Coordinate with suppliers, contractors, and service providers.
• Assist with office maintenance, courier arrangements, and general office operations.
• Support HR and management with administrative tasks when required.
• Perform other IT support and administrative duties as assigned by management.

Requirements

• Nitec, Higher Nitec, Diploma, or equivalent qualification in IT, Computer Science, or a related field.
• Basic knowledge of computer hardware, Windows operating systems, Microsoft 365, and networking.
• Good troubleshooting, communication, and problem-solving skills.
• Proficiency in Microsoft Office applications.
• Ability to work independently and manage multiple tasks effectively.
• Previous experience in IT support, technical support, or office administration will be an advantage.