Implementer (Accounting Software)

About the role

Implementer (Accounting Software) providing support to end users on enquiries via phone, email, and remote assistance. The role involves both on-site and off-site software technical assistance, troubleshooting and resolving issues, performing data migration works, and conducting product training to end users.

Responsibilities

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Provide support to end users on enquiries to Accounting Software via phone/email/remote assistance

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Provide both on-site/off-site software technical assistance, troubleshoot and resolve issues

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Perform data migration works

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Conduct product (Accounting Software) training to end users

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Involve in ad-hoc projects, pre-implementation discussions

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Resolve customer technical issues in a timely & professional manner

Requirements

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Possess at least a Diploma or relevant qualifications equivalent to the field

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Minimum 3 years or above in the related field

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Strong communication and interpersonal skills

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Self-motivated and results driven

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Focused and goal-oriented

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Proactive team player with the ability to work independently

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Ability to work under pressure in a fast-paced working environment

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Responsible work attitude with a positive and cheerful personality