Head of Custom

<p><span>Nordic Knots is building a global Scandinavian design house for the modern home. Starting with hand-crafted rugs, the brand has expanded rapidly into new textile categories including curtains and bedroom collections. Supported by top-tier global investors, we are entering our most ambitious growth phase yet. To support the rapid expansion of our bespoke and made-to-order offering, we are looking for a commercially driven, strategic Head of Custom to join our team in New York.</span></p><p><span>Our custom product offering represents one of our most dynamic and interesting business areas. This role owns the global growth, commercial performance, and end-to-end execution of the custom category, leading a dedicated team across sales, design support, and operations to deliver an exceptional, high-touch client experience at scale.</span></p><h5><span>The Role & What You’ll Do</span></h5><p><span>Reporting to the CCO, the Head of Custom will act as the commercial owner and driving force behind our custom category. You will lead and coach a team of design-led sales specialists while overseeing dedicated operational workflows to ensure seamless execution from initial concept through to delivery.</span></p><p><span><strong>Key Responsibilities:</strong></span></p><ul><li><p><span><strong>Commercial Growth & Category Strategy: </strong>Own the commercial performance and growth strategy for the custom category, setting ambitious sales targets, optimizing margins, and driving revenue across both Trade and direct channels globally.</span></p></li><li><p><span><strong>Team Leadership & Sales Performance: </strong>Lead, mentor, and scale a team of client-facing specialists who blend design expertise with high-performance sales execution.</span></p></li><li><p><span><strong>Client Journey & Pipeline Management: </strong>Elevate the client experience for custom projects - optimizing design consultations, sampling workflows, quoting efficiency, and conversion rates.</span></p></li><li><p><span><strong>Operational & Supply Chain Alignment: </strong>Partner closely with specialized production and logistics functions to streamline custom lead times, manage capacity, and ensure high quality across bespoke orders.</span></p></li><li><p><span><strong>Category Development & Go-To-Market: </strong>Collaborate with Creative and Marketing teams to refine our custom offering, introduce scalable customization tools, and strengthen Nordic Knots' position in the bespoke market.</span></p></li><li><p><span><strong>Cross-Functional Execution: </stron