Global HR Ops & Payroll Manager

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

Key Responsibilities:: Team & Workflow Management: Manage a team of Global HR Specialists, establishing operational workflows, setting standard operating procedures (SOPs), and defining KPIs to ensure the team executes regional payrolls with flawless accuracy. Process Optimization & Scaling: Continuously audit existing payroll workflows to eliminate manual bottlenecks. Standardize and automate processes across all global entities to create a highly repeatable and scalable payroll infrastructure. Global Scale & Execution: Oversee the monthly end-to-end payroll operations executed by your team for Aircall’s international entities (including France, US, Spain, Germany, Australia, and remote via EOR). Oversee the employee lifecycle from onboarding to exits. Compliance Governance: Serve as the authority on global payroll tax laws, local statutory benefits, and strict compliance frameworks. Embed compliance checkpoints directly into the team’s daily and monthly workflows. Modern Tech Stack Management: Maintain and optimize our automated HRIS-to-Payroll tech pipeline. Ensure flawless integrations between tools like BambooHR, and NetSuite , minimizing manual data entry and human error. Vendor & EOR Governance: Audit and manage performance SLAs for our global payroll providers and Employer of Record (EOR) partners (e.g.,Papaya, Remote.com) to support rapid market expansion without friction. Audit & Internal Controls: Protect the company’s financial integrity by contributing to sta