职位介绍
摘自雇主发布的职位信息 · ONE PLUS ONE HUMAN RESOURCES PTE. LTD. · 发布于2026年10月10日
Responsibilities including but not limited to
- Oversee the daily operations of the F&B outlet(s), ensuring smooth and efficient service.
- Lead, coach, and motivate the service and operations team to deliver excellent customer experiences.
- Manage manpower planning, staff scheduling, deployment, attendance, and operational coverage.
- Monitor outlet sales, productivity, operating costs, and key performance indicators (KPIs).
- Drive sales and revenue through effective upselling, promotions, and operational initiatives.
- Ensure compliance with food safety, hygiene, workplace safety, and company operating standards.
- Maintain high standards of food quality, service, cleanliness, and overall outlet presentation.
- Handle customer feedback and complaints professionally and implement appropriate follow-up actions.
- Monitor inventory levels, ordering, stock control, wastage, and cost management.
- Work closely with the kitchen and operations teams to ensure efficient coordination between front and back of house.
- Conduct regular operational checks and ensure company policies and standard operating procedures (SOPs) are consistently followed.
- Assist with recruitment, onboarding, training, performance management, and staff development.
- Prepare and review operational reports and provide recommendations for continuous improvement.
- Support the management team in implementing new initiatives, promotions, events, and business strategies.
- Assist with outlet opening and closing procedures and ensure proper cash and operational controls.
- Perform other operational duties and projects as assigned by management.
提及的技能
Manage IT Support teamup-selling strategiesStaff RecruitmentsCoverage AnalysisCash OperationsProductivity ImprovementOrder Processingensure service performanceOperational ReportingFood Safety ManagementCustomer Service ExcellenceKitchen Management