E-commerce Systems Specialist

<p><strong>About TOTEME</strong></p><p>TOTEME is a fashion house rooted in Swedish sensibilities, modern aspirations, and the notion of style.</p><p>With an appreciation for how pieces are worn in practice, we create emblematic designs with an emphasis on materiality and shape. Archetype pieces are realized in authentic materials, rich textures and graphic silhouettes. Representing a direct and decisive way of dressing, the collections are contextualized in curated edits, visuals, and spaces.</p><p>TOTEME was founded in 2014 by Elin Kling and Karl Lindman. From the atelier in Stockholm, we create women’s and men’s collections spanning ready-to-wear, shoes, bags, accessories, and jewelry.</p><p><span><strong id="docs-internal-guid-40e6c18d-7fff-6ec0-f7ab-f15fcea60f16">The Role</strong></span></p><p><span>TOTEME is looking for an E-commerce Systems Specialist to join our team in Stockholm full-time. In this role, you will own the day-to-day operation of our e-commerce systems across orders, payments, fullfilment and returns, resolving technical and operational issues while continuously improving processes and reducing manual work. You will report to the E-commerce Product Manager and work directly with the E-commerce Product, Tech, Supply Chain, CRM & Loyalty, and wider E-commerce teams.</span></p><p><span><strong id="docs-internal-guid-40e6c18d-7fff-6ec0-f7ab-f15fcea60f16">Responsibilities</strong></span></p><ul><li><p><span>Own the setup, configuration and ongoing maintenance of operational e-commerce systems across order management, payments, fulfilment, returns and carrier routing.</span></p></li><li><p><span>Manage day-to-day operational processes and exceptions, including returns, exchanges, refunds and cancellations.</span></p></li><li><p><span>Coordinate operational issues with warehouses, carriers, 3PLs and other external partners.</span></p></li><li><p><span>Manage payment reconciliation and disputes, including chargebacks, and ensure order and payment data is accurately matched across systems.</span></p></li><li><p><span>Act as the first point of escalation for operational and technical issues, identifying root causes across integrations and data flows.</span></p></li><li><p><span>Identify recurring manual processes and drive improvements through automation, process changes and system solutions.</span></p></li><li><p><span>Work with platform vendors, agencies and partners to troubleshoot issues and implement improvements.</span></p></li><li><p><span>Support the E-commerce Product team with bug reporting, backl