E-commerce Operations Specialist - Logistics/Transportation

<p><strong>Established in 1986 in the Swedish mountains, our love for skiing in untouched terrain and embarking on adventures in the wild run deep. Our purpose is simple: to bring this freeride spirit to the world. With our products, we aim to make adventures possible 365 days a year.</strong></p><p><strong>We are driven by passion, togetherhood, responsibility and winning spirit. We know that an inspiring spread of unique abilities and personalities contribute to our dynamic culture and our success. Now, we are looking for a new talent to join our team.</strong></p><figure data-alignment="left" class="relative" style="width:fit-content;margin-left:0px;margin-right:auto;"><img src="https://images.teamtailor-cdn.com/images/s3/teamtailor-production/gallery_picture-v6/image_uploads/840346ac-0cbd-43d6-a26f-bb6b68fb2178/original.png" alt="Amer sports group.png" title="" data-alignment="left"></figure><p><span>Join the Peak Performance's E-commerce Operations & Consumer Service team and play a vital role in delivering a seamless post-purchase experience for our customers. As an <strong>E-commerce Operations Specialist - Logistics/Transportation</strong>, you will own operational order flow, logistics performance, and transportation-related issue resolution across our e-commerce and omnichannel business. Working closely with Logistics, Customer Service, Finance, Technology teams, warehouses, and carrier partners, you will drive improvements that enhance delivery performance, reduce customer friction, and support our continued growth.</span></p><p class="MsoNormal"><span>The position is based at our headquarters in Stockholm and reports to the Consumer Service & E-commerce Operations Manager.</span></p><p class="MsoNormal"><strong>Key Responsibilities:</strong></p><ul><li><p class="MsoListParagraphCxSpFirst"><span>Own and optimize daily order flow operations, including issue resolution, stuck order management, and operational performance monitoring</span></p></li><li><p class="MsoListParagraphCxSpMiddle"><span>Drive logistics and transportation performance by managing carrier escalations, shipment investigations, claims, and delivery exceptions</span></p></li><li><p class="MsoListParagraphCxSpMiddle"><span>Support and enhance omnichannel solutions, including Ship-from-Store (SFS), Order-in-Store (OIS), Buy online return in store (BORIS) and Click & Collect (C&C), ensuring excellent customer experiences across all channels</span></p></li><li><p class="MsoListParagraphCxSpMiddle"><span>Analyze logistics and operational data to identify trends, root causes, and opportunities for continuous improvement, and lead the development of solutions</span></p>&lt