E-Commerce Executive

Job Description

• Processing and coordinating daily online orders, deliveries and returns of customer orders fore-commerce platforms (Shopee, Lazada, etc.)
• All parcels are dispatched within the given deadlines, liaising with platform managers, logistic managers/dispatchers if required
• Replying customer queries in a timely and professional manner
• All customer reviews are reflected and reacted upon (e.g.: Late/damaged parcels, bad packaging, preparation for replacements, follow-up)
• Participation in sales campaigns (e.g. 6.6  sales, flash sales, etc)
• Managing monthly sales and promotions of platforms to meet monthly sales target
• Monitoring and maintaining of accurate inventory count across platforms
• Designing of marketing materials (sales banners, product banners, etc)
• Maintenance of SKUs under all platforms, including launching of new SKUs and updating current SKUs.

Additional duties of the E-commerce Executive include

• Preparing of monthly revenue reports for accounts department
• Maintaining of all supplies within the E-commerce office including office and packaging supplies
• Liaising with new platforms to expand market reach
• Recommending product pricing after factoring costs (commissions, products and packaging materials)
• Optimising workflow within the E-commerce office. (e.g.: Reorganizing of product/supply placements, sourcing and implementation of new equipment)

Requirements

• Diploma/Degree in Marketing / E-Commerce/ Other relevant courses is a plus
• Strong organisational skills, with the ability to prioritise tasks
• Excellent time management skills and ability to multi-task
• Good verbal & written communication skills
• Excellent customer service attitude and skills
• Competent in Microsoft Office, Outlook, emails
• Ability to work independently and be self-driven within a team structure
• Cross-functional capabilities – ability to hands-on with all teams
• Detail and deadline-oriented

Working Day& Timing

Working Day & Timing: 5 days work week

Mon to Thurs: 8am - 6pm

Friday: 8am – 5pm