Disaster Response Coordinator

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The team you will join

When a significant incident impacts, or threatens to impact, our community or company, Global Crisis Management works to coordinate a swift and effective company-wide response to the crisis in order to mitigate harm and best support those affected. Our team is composed of dedicated professionals who possess both a breadth and depth of institutional knowledge striving to always do the right thing in intense, and often ambiguous, situations.

The difference you will make

As a Disaster Response Coordinator within the Global Crisis Management (GCM) team, you will play a pivotal role in a dynamic team dedicated to mitigating the impact of unexpected events by preparing, acting decisively, and doing what is right for all of our stakeholders.

A Typical Day:

Global Incident Response

• Review global incident notifications and determine the response strategy based on the threat severity and business impact
• Conduct proactive research to monitor threats and events globally for potential impact to Airbnb stakeholders
• Use internal tools to promptly inform both our internal and external communities as needed
• Draft and coordinate the delivery of preparedness and response messaging for both external and internal audiences
• Recognize the need to make critical business decisions that consider the tradeoffs and benefits of potential options

Cross-functional Collaboration and Partnership

• Effectively coordinate disaster response with cross-functional teams
• Serve as point of contact for the GCM Disaster Response team’s responsibilities and actions
• Provide clear situation reports and critical updates to stakeholders

Operational Execution

• Actively participate in product and process improvement efforts and collaborate with the operations manager to develop recommendations for improvements
• Other duties as requested or assigned

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