Customer Success Manager II, UK & ireland

About us

GoCardless, a Mollie company, is a global leader in bank payments. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday.

We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific. For more information, please visit www.gocardless.com and follow us on LinkedIn @GoCardless.

Mollie is the leading payments and financial services partner for business, rooted in Europe, with global reach.

The role

Working with customers across the UK & Ireland, you will be responsible for the successful adoption and growth of your portfolio across a variety of customers.

Your primary responsibility will be identifying a path to increase the breadth and depth of GoCardless usage and value across the customers footprint. You will need to work closely with your account team to map the scope by customer, identify stakeholders, assess risk/opportunity and create an execution plan.

As a part of our wider success team, you will also work closely with Professional Services to drive implementation and time to value, our Customer Advocacy team to enhance the customer experience and share success stories, and Renewal Managers to work towards retention alongside a dedicated Account Executive for expansion and growth opportunities.

You will own the customer lifecycle, delivering value at each milestone and will be excited to drive the awareness and uptake of GoCardless as an account to account payments provider offering Bank Debit alongside our Open Banking capabilities.

As a CSM at GoCardless you will:

• Demonstrate strategic ownership of your BOB by operating independently, proactively identifying solutions to challenges and blockers, and leveraging direction from CS leadership when required
• Manage a book of business (BOB) and ensure delivery against milestones throughout the customer lifecycle, aligned with our team’s business KPIs.
• Demonstrate strategic ownership of your BOB by operating independently, proactively identifying solutions to challenges and blockers, and leveraging direction from CS leadership when required
• Drive commercial discussions with customers