Client Success Manager, South Africa

<h3><span><strong id="docs-internal-guid-0e80a361-7fff-37cb-914f-f04adb88b275">Role Overview</strong></span></h3><p><span>We are seeking a proactive and strategic Client Success Manager (CSM) to drive adoption, satisfaction, and growth across our client base in South Africa. This role is critical to ensuring the long-term success of our enterprise customers by helping them realize the full value of the Intent HQ platform. The ideal candidate will blend relationship management, technical understanding, and a data-driven mindset to support clients throughout their journey—from onboarding through to value realization and expansion.</span></p><h3><span><strong id="docs-internal-guid-0e80a361-7fff-37cb-914f-f04adb88b275">Key Responsibilities</strong></span></h3><h4><span><strong id="docs-internal-guid-0e80a361-7fff-37cb-914f-f04adb88b275">Client Success Strategy & Execution</strong></span></h4><ul><li><p><span>Develop and implement a comprehensive customer success strategy tailored to the South African market.</span></p></li><li><p><span>Lead initiatives across onboarding, adoption, value delivery, renewal, and account expansion.</span></p></li><li><p><span>Define and track customer success metrics, focusing on ROI realization and business impact.</span></p></li></ul><h4><span><strong id="docs-internal-guid-0e80a361-7fff-37cb-914f-f04adb88b275">Client Relationship Management</strong></span></h4><ul><li><p><span>Act as the main day-to-day contact for assigned client accounts, ensuring a high level of satisfaction and engagement.</span></p></li><li><p><span>Build and maintain strong multi-functional relationships across client stakeholders in business, marketing, technology, and data teams.</span></p></li><li><p><span>Serve as a trusted advisor by deeply understanding clients’ commercial goals, challenges, and data maturity.</span></p></li></ul><h4><span><strong id="docs-internal-guid-0e80a361-7fff-37cb-914f-f04adb88b275">Onboarding & Enablement</strong></span></h4><ul><li><p><span>Collaborate with the technical delivery and program delivery teams to ensure effective onboarding and setup.</span></p></li><li><p><span>Design and deliver tailored onboarding programs that empower clients to adopt product efficiently and effectively.</span></p></li><li><p><span>Play a key role in contributing to the South African localisation of the rights brands and nuances in the region for insights and opportunities to resonate with t