Client Experience Executive

Client Experience Executive

📍 Singapore 🏢 Swiftly Pte. Ltd. 💼 Full-Time

About Swiftly

Swiftly is one of Singapore's fast-growing, technology-driven corporate service providers, transforming the way businesses are incorporated, managed, and supported.

Unlike traditional corporate service providers that rely heavily on manual processes, Swiftly combines advanced automation, AI-powered technology, competitive pricing, and personalised client service to deliver a faster, smarter, and more seamless experience.

From company incorporation and corporate secretarial services to accounting, taxation, and ongoing corporate compliance, we help entrepreneurs and businesses focus on what matters most: growing their companies.

Since launching our services in 2023, Swiftly has experienced remarkable growth and continues to expand its client base, technology capabilities, and service offerings.

Our Achievements & Recognition

🏆 Asia's Best Choice Award 2025 Nominated in recognition of innovation, customer satisfaction, and market presence.

🌟 Featured in The Enterprise World Magazine (2025) Recognised in its 2025's Visionary Leaders in Company Formation and Growth edition, featuring Swiftly's innovative approach to corporate services and customer experience.

🚀 Singapore's First Fully Automated Incorporation and Corporate Secretarial Platform Our proprietary technology enables entrepreneurs to complete incorporation processes and generate corporate documents with significantly greater speed and efficiency.

⭐ Positive Client Reviews and Testimonials Recognised by clients for our responsiveness, professionalism, efficiency, and seamless incorporation experience.

At Swiftly, we believe exceptional technology and exceptional people should work together to deliver exceptional client experiences.

As we continue growing, we are looking for a Client Experience Executive who shares our commitment to service excellence and wants to build a meaningful career with us.

This is not simply a customer service or administrative position.

We are looking for someone who can take genuine ownership of client relationships, communicate confidently, resolve problems independently, and help create an outstanding experience for every client.

If you enjoy helping people, building relationships, solving problems, and working in a fast-growing, technology-driven organisation, we would love to hear from you.

What You'll Be Doing

🤝 Client Relationship Management

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Serve as a primary point of contact for clients through WhatsApp, email, telephone, and our digital platforms.

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Build and maintain positive, long-term relationships with entrepreneurs, business owners, and corporate clients.

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Manage client enquiries professionally, accurately, and promptly.

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Understand clients' business needs and recommend appropriate corporate services and solutions.

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Provide clients with clear guidance on our services, pricing, procedures, and required documentation.

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Follow up proactively on outstanding enquiries, requests, and client matters.

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Ensure clients feel supported, informed, and valued throughout their journey with Swiftly.

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Take ownership of client issues from initial enquiry through to satisfactory resolution.

🚀 Client Onboarding & Service Coordination

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Assist new clients throughout the company incorporation and onboarding process.

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Guide clients through our digital onboarding platform and documentation requirements.

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Coordinate with internal teams to ensure smooth and timely delivery of services.

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Monitor onboarding progress and proactively follow up on outstanding information or documentation.

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Keep clients informed of progress, timelines, and next steps.

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Ensure client information and internal records are accurately maintained.

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Identify potential onboarding delays and take appropriate action before they affect the client experience.

💬 Client Experience & Service Excellence

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Deliver consistently high standards of professionalism, responsiveness, and customer service.

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Handle client feedback, complaints, and escalations with patience, empathy, and sound judgement.

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Identify the underlying causes of recurring client issues and recommend practical solutions.

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Take initiative to resolve problems rather than simply forwarding them to other departments.

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Maintain accurate records of client communications and follow-up actions.

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Ensure service commitments and internal response-time expectations are consistently met.

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Help improve client satisfaction, retention, and overall service quality.

📈 Client Retention & Business Growth

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Develop strong client relationships that encourage long-term retention and loyalty.

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Identify opportunities to introduce relevant services based on clients' business requirements.

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Assist with enquiries relating to company incorporation, corporate secretarial services, accounting, taxation, and other corporate solutions.

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Follow up on prospective clients and outstanding quotations where required.

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Support renewal activities and help identify clients who may require additional assistance.

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Work collaboratively with the business development and operations teams to improve client conversion and retention.

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Contribute to Swiftly's continued growth by ensuring clients receive a positive and memorable experience.