Case Administrator @ Gov (West)

*Location* : Cashew MRT

*Salary* : UP TO $3200/month

*Contract* : (Immediate) October 2026 - Sep 2027 - extendable/convertible based on performance & business needs

*Working hours:* Mon - Thursday from 0800hrs to 1730hrs (including 1 hour lunch break)

Friday from 0800hrs -1700hrs.

*Job scope:*

• Manage and resolve enquiries from service personnel relating to *service schemes, benefits, medical/dental entitlements and contracts via phone, email and online channels.*
• Administer service schemes such as retention bonuses, including eligibility checks, processing and disbursement.
• Verify and update E-HR and related system records, ensuring accurate benefits, payments and dependants’ information.
• Investigate data discrepancies and system issues, and coordinate with IT/operations teams for resolution.
• Handle appeals, complaints and escalations in accordance with Government and internal policies.
• Maintain accurate case records and ensure cases are resolved within stipulated KPIs/SLAs.
• Support team targets including call handling, first-call resolution and customer satisfaction.

*Requirements:*

• Singapore Citizen
• Relevant experience in customer service, case management, HR/admin or benefits administration preferred
• Proficient in Microsoft Office, especially Excel and Outlook
• Good English communication skills, both written and spoken
• Meticulous, organised and able to manage multiple cases independently
• Comfortable working with systems and handling sensitive information

We regret to inform that only shortlisted candidates will be notified.

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