Business Account Manager - Middle

<h2>Overview:</h2><p>FinteqHub continues to expand the team and is looking for a Business Account Manager. We need a true, experienced, and accomplished professional who shares our culture and values.</p><h2>About Product:</h2><p><strong>Finteqhub</strong></p><p>А PCI DSS certified payment gateway for online businesses, providing integration with payment systems via a single software platform.<br><a target="_blank" href="https://finteqhub.com/">Learn more</a></p><h2>Purpose of the role:</h2><p><br>The Business Account Manager is responsible for growing and supporting FinteqHub clients. Your main goal is to ensure stable payment performance, drive client volume growth, and build long-term partnerships through proactive support, payment data analysis, and strategic recommendations. You will act as a trusted business partner for clients, combining account management, an understanding of payment infrastructure, and a growth mindset.</p><h2>Key responsibilities:</h2><ul><li><p>Serve as the main contact for assigned clients, ensuring high service standards and timely issue resolution;</p></li><li><p>Support the client's lifecycle: monitor payment stability and help optimize processes and key performance indicators;</p></li><li><p>Analyze payment data and transactional metrics (conversion rate, decline rate, chargeback ratio, etc.) and provide recommendations to improve performance;</p></li><li><p>Facilitate regular business reviews to collect ongoing client feedback, present key insights, and jointly define optimization and growth actions;</p></li><li><p>Identify and execute opportunities for scaling and upselling: new markets, currencies, payment methods, and FinteqHub products;</p></li><li><p>Collaborate with internal teams to resolve client needs and improve the overall service;</p></li><li><p>Track trends and changes in the payment industry and use this knowledge to advise clients;</p></li><li><p>Maintain client documentation and reporting, and track account status and action items.</p></li></ul><h2>Required Experience:</h2><ul><li><p>2+ years of experience as an Account Manager / Business Account Manager in fintech, payments, or acquiring;</p></li><li><p>Solid understanding of the payments industry: payment gateways, acquiring, settlement, chargebacks, and basic anti-fraud principles;</p></li><li><p>Strong communication and presentation skills; ability to work with multiple stakeholders;</p></li><li><p>Analytical mindset and experience working with payment statistics and performance metrics;</p></li><li