Branch Manager, Guadalajara

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The opportunity

As Flexport scales its operations in Mexico, the GDL office has grown into both a regional operations hub and a critical talent base for our LATAM and cross-border functions — and it's still early. As Branch Manager, you won't just run the office as it exists today; you'll help build what it becomes. You'll own execution across ocean, air, trucking, and customs brokerage, while also serving as the office's overall local leader, shaping how the team grows, how work gets done, and how the site scales as headcount and volume increase.

This is also a role for someone who wants to bring automation and AI-driven tooling into Mexican logistics operations, not just manage the status quo. Flexport is investing heavily in automating manual ops workflows across LATAM, and you'll be the person on the ground translating that into real operational leverage for the GDL team — reducing manual work, speeding up execution, and freeing the team to focus on the highest-value problems.

You know the carriers, the airlines, the trucking companies, and the brokers, and you have the relationships to prove it. Beyond operations, you'll be the person who makes the GDL office run — from day-to-day site leadership to the administrative work that keeps a growing team functioning smoothly.

You will

• Own Multimodal Operations: Lead execution across ocean, air, trucking, and customs brokerage for the GDL office, ensuring service levels, compliance, and efficiency across all modes.
• Leverage Local Market Relationships: Maintain and grow relationships with the biggest players in the Mexican logistics landscape — ocean carriers, airlines, trucking companies, and customs brokers — to unlock better rates, capacity, and service reliability.
• Drive Customer Success: Ensure outstanding customer experience by maintaining service quality, resolving issues, and building long-term client relationships.
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