Associate Customer Success Manager, Asia (Singapore)

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

The Opportunity

We are looking for someone to join our team who has a passion for technology, a desire to build a career in Customer Success, and an interest in helping customers get real value from their Identity investment.

You are a continuous learner, building your product knowledge and foundational Customer Success skills under the mentorship of senior CSMs on the team. You will own a portfolio of established accounts, executing proven playbooks to drive adoption, protect renewals, and build the relationships that let you grow into a broader strategic role over time.

As a CSM you play an important role in working with and connecting the customer's needs to the Sales team, Product Management team, Support, Renewals, Professional Services, and Engineering teams.

Below outlines some key attributes for a Customer Success Manager:

• Customer Success and Growth: Execute proven playbooks and programmatic motions (health checks, business reviews, renewal prep) to drive adoption and outcomes across your portfolio. Build toward identifying growth opportunities as your account knowledge deepens.
• Ownership: Take ownership of your Book of Business, mitigate churn risk, identify growth opportunities, remove blockers and establish yourself as a high-value resource to your customer stakeholders.
• Collaboration: Work effectively with cross-functional teams, share information and resources, drive initiatives, and engage in conversations to better assist customers. Be willing to drive initiatives that can positively impact many customers while collaborating closely with Technical Account Managers (TAMs) to ensure seamless technical support and strategic guidance for customers, aligning on customer goals and technical roadmaps.
• Research and Insights: Conduct regular research on industry trends, customer needs, and preferences to develop thought leadership through industry trends and insights to drive customer innovation.
• Build and Maintain Executive Relationships: Build strong relationships with key decision-makers, identify and map the organisation's decision making hierarchy. Engage a range of strategic customer personnel in order to influence larger customer decisions