Application - Support & Development Engineer (L2)

Pioneer of online flash sales since 2001 and key player in European e-commerce, Veepee collaborates with over 7,000 brands to offer highly discounted products available for a limited time. Operating across various sectors, including fashion, home, wine, travel or beauty... Veepee achieved a turnover of 3.3 billion euros incl. VAT in 2024 and employs 5,000 staff members across 10 countries.

📄 JOB DESCRIPTION As a Support & Development Engineer, you will join the Support L2 team, a transversal function that acts as a bridge between support agents and L3 development teams. The role combines 50% advanced incident resolution and 50% development of small features, internal tools, and automations, with the goal of increasing the support team's technical autonomy.

🎯 TASKS: Support (50%) Resolve advanced L2 tickets: database usage, SQL queries, source code review Investigate complex incidents, access the code, and understand how it works Apply targeted code changes to resolve incidents Standard ticket management: validate, qualify, and track incidents through to resolution Provide second-line support to users and other support teams Manage and maintain product catalog/taxonomy attributes across internal platforms Modify and administer Freshdesk at the scripting/code level Keep technical documentation up to date: L2 articles, specifications, user guides for bug fixes and new features Development (50%) Create endpoints for the team's internal platforms and tools to streamline manual L3 tasks Fix bugs and handle small development tasks across the team's product scope (PHP and/or .NET) Build internal support tools Develop AI-powered tools for Support (MCP projects) Contribute ideas and prototypes for applying AI to support processes

👉 MUST HAVE skills: Knowledge of PHP with frameworks like Symfony or C# and .NET Core frameworks Strong knowledge of SQL (joins, diagnostic queries) and familiarity with PostgreSQL Ability to read/understand code and troubleshoot to eliminate bugs Ability to document and communicate technical solutions to non-technical users Excellent analytical skills, autonomy, and initiative Strong interpersonal skills, comfortable working with cross-functional, interdisciplinary teams Experience using version control systems like Git and comfortable working with branches Fluent written and spoken English Proactive, versatile, and not afraid of challenges or moving between code and user-facing support

👉 NICE TO HAVE skills: Previous experience in L2/L3 technical support roles Experience monitoring deployments/products through Kibana and Grafana Experience with product taxonomy/catalog management Interest or experience in applied AI / automation (MCP, AI-assisted scripting) Experience with Freshdesk or similar ticketing platforms Experience in frontend technologies such as React, Vue, CSS Knowledge of DDD/Hexagonal Architecture

✅ BENEFITS: Variable bonus; The dynamic and creative environment&nbs