About the role
From the employer’s listing · Flexport · posted 7 September 2026
About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
The Opportunity / ポジションの魅力
As an Air or Ocean Operator, you'll play a key role in ensuring smooth and timely air freight movements for our customers. You'll coordinate daily with airlines, trucking partners, terminals, and internal teams to keep shipments on track.
航空オペレーターとして、お客様に円滑でタイムリーな航空貨物輸送を確保する上で重要な役割を果たします。貨物の追跡を維持するため、航空会社、トラック輸送パートナー、ターミナル、および社内チームと日常的に連携します。
This role combines hands-on operations, customer service, and documentation work helping deliver seamless supply chain execution while driving efficiency, volume growth, and profitability across our Japan gateway.
この役割は、実務オペレーション、カスタマーサービス、およびドキュメンテーション業務を組み合わせたものであり、シームレスなサプライチェーンの実行を提供しながら、日本のゲートウェイ全体の効率性、貨物量の成長、および収益性を推進します。
What You'll Do / 業務内容
Execute end-to-end air shipments: / エンドツーエンドの航空貨物輸送の実行
- Receiving booking, contact with shipper/consignee and agent to arrange the shipment within SOP's provided.
予約の受付、荷送人/荷受人および代理店と連絡を取り、提供されたSOPの範囲内で出荷を手配する。
- Input data into system to create file, completing Mawb and Hawbs, ensure correct & on time handling of files, file AMS or submit EDI (FHL/FWB) as required.
システムにデータを入力してファイルを作成し、MAWBおよびHAWBを完成させ、ファイルの正確かつ期日通りの処理を確保し、必要に応じてAMSのファイル送信やEDI（FHL/FWB）の送信を行う。
- Timely invoicing to clients/agents as well as checking and confirm incoming invoice of sub-contractors on time & correctly.
顧客/代理店へのタイムリーな請求、および下請け業者からの請求書の期日通りの正確な確認と承認。
- Customer service by following up on customer advices/request or claim and feedback to customer and overseas and make respective shipment arrangement.
顧客のアドバイス/要求やクレームのフォローアップによるカスタマーサービスを提供し、顧客や海外へフィードバックを行い、適切な出荷手配を行う。
- Inform senior/manager if any irregularities or problems that require assistance and to feedback on subcontractors' standards and services.
支援が必要な不規則な事態や問題が発生した場合はシニア/マネージャーに報告し、下請け業者の基準とサービスについてフィードバックする。
- Ensure all operational activities comply with international shipping regulations, company policies, and customer SOP