About the role
From the employer’s listing · Clera · posted 13 October 2026
About the Role This customer-facing product role sits between customer accounts and engineering at a hospitality-focused AI software company. You will help customers turn operational workflows into repeatable AI agent solutions, while bringing their needs back to engineering to shape product improvements. Customer accounts are the primary focus of the role. What You'll Do Lead customer onboarding, refinement, quarterly business reviews, and optimization conversations to support retention and gr…