Administration & IT Executive

Administration& IT Executive (Maritime software systems)

Company: Starmarine Shipping Pte Ltd (Subsidiary of STARHIGH)

Location: 108 Pasir Panjang Road, #04-13 Golden AgriPlaza, Singapore

Employment Type: Full-time

About the Role

StarMarine is seeking a proactive anddetail-oriented Administration & IT Executive to join our team. Inthis dual-function role, you will be the key administrator and functionalspecialist for our core maritime enterprise systems, managing user accessrights, system configurations, and backend technical support across all vesseland shore modules. Additionally, you will oversee day-to-day officeadministration and general IT support.

Key Responsibilities

Maritime Enterprise SystemAdministration & Backend Support

• AccessRights & User Management: Manageaccount creation, user roles, permission hierarchies, and securityconfigurations across all core maritime software modules.
• Functional& Backend System Support:Provide end-to-end troubleshooting and issue resolution for users navigatingall system modules, including:

o Technical Management / PMS: Maintenance jobs, breakdowns, and machinery history records.

o Marine Operations & Voyage Reporting: Voyage data, noon reports, and port operation logs.

o HSEQ: Safety management, incident tracking,audit/inspection reports, and corrective actions (CAPA).

o Crewing& HR: Crew profiles,planning, certification tracking, and sign-on/sign-off records.

o Procurement& Inventory: Requisitions,purchase orders, spare parts, and store inventory control.

o Certificates& Documents: Statutory,classification, and vessel documentation databases.

o ESG& Environmental Compliance:CII, EEXI, and EU ETS emissions tracking/reporting modules.

o ConditionMonitoring & Predictive Maintenance: Data feeds, sensor integration, and asset health monitoring.

o Analytics& Dashboards: Systemreporting tools, business intelligence, and performance dashboards.

o PortOperations: Agentcommunications, port calls, and turnaround activities.

• Vendor& Escalation Management:Coordinate with external software vendors for complex backend fixes, systemupdates, bug resolution, and customized feature requests.

General IT Support &Infrastructure

• Helpdesk& Hardware Support: Deliverfirst-line technical support for office hardware, software, Windows 11desktops/laptops, and network issues.
• Warehouse& Field IT Devices: Setup, configure, and maintain specialized hardware, including mobile/handheldcomputers, barcode scanners, and label printers.

Office Administration &Executive Logistics

• GeneralOffice Administration: Overseeday-to-day office operations, facilities upkeep, office supplies, documentfiling, and administrative vendor contacts.
• CompanyFleet Administration: Managevehicle administration, including servicing schedules, inspection coordination,insurance renewals, road tax, and parking passes.
• ExecutiveAdministrative Support: Assistthe Director and management team with appointment scheduling, meetinglogistics, travel arrangements, and ad-hoc operational tasks.
• DataPrivacy: Maintain absoluteconfidentiality when handling company, crew, employee, and executive records.

Job Requirements

• Education: Diploma or Degree in Information Technology,Computer Science, Business IT, Maritime Studies, or related fields (Polytechnicgraduates or higher).
• Experience:

o Proven experience in IT desktop support, systems administration, or ERP/maritime software application support.

o Hands-on familiarity with maritime software systems (e.g., SavvyMarine, AMOS, SERTICA,Veson, or equivalent systems) is highly advantageous.

• Technical Skills:

o Sound understanding of relational databases, user access management, and backend troubleshooting.

o Strongtechnical diagnostic skills across Windows OS, networking, hardware, andspecialized peripherals (handheld terminals/scanners).

• PersonalAttributes: Strong operationalanalytical skills, attention to detail, high confidentiality, and clearcommunication abilities.