Account Manager, Scale

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU’LL DO

Team Overview

The Braze ANZ Account Management team drives commercial growth and retention across our existing customer base. In this role you will own a portfolio of established mid market customers, operating as a commercial partner who helps them mature their use of Braze and convert that maturity into growth. Success comes from breadth and rhythm, knowing your book well enough to spot where value is stalling and where the next opportunity sits.

Responsibilities

• Own a portfolio of mid market customers across ANZ, with full accountability for renewal, upsell and cross sell
• Prioritise ruthlessly across the book, directing time and executive attention to the accounts where growth or risk is most material
• Generate your own expansion pipeline through usage analysis, whitespace mapping and maturity assessment
• Build durable relationships with marketing, CRM and digital leadership, and multi thread beyond a single champion
• Partner with Customer Success to run account plans and business reviews that connect Braze performance to customer outcomes
• Develop tailored commercial proposals and lead renewal and expansion negotiations to close
• Identify retention risk early using adoption signals, account health and stakeholder change
• Achieve and exceed quarterly expansion and retention targets
• Maintain accurate forecasts with a clear view of deal progression, risk and timing
• Build repeatable plays that hold across a larger book rather than one off approaches
• Lead customer meetings virtually and in person, with regular domestic and occasional international travel

WHO YOU ARE

You are a commercially min