Account Executive - Small Business

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

Key Responsibilities:: Guide prospects through our sales cycle while documenting all customer interactions (calls, emails, demos) in Salesforce Use a consultative selling approach (SPICED): Uncover pain points and help prospects realize Aircall’s value through conversational discovery calls & tailored demos Work collaboratively with other teams (Sales Development, Onboarding, Customer Success, Solutions Engineering, Support) to drive opportunities across the finish line Accurately forecast new revenue each week, month, and quarter by keeping pipeline up to date within Salesforce

Qualifications:: 6+ months of closing experience in the Small Business/Mid-Market sector Consistent attainment (and overachievement) of quota and revenue goals in a high-volume, transactional sale Experience in a fast-paced environment with many competing priorities: An ability to stay organized and efficiently manage your time Familiarity with SPICED Sales Methodology & ability to challenge prospects & status quo Ability to articulate technical components of a product in a simple and effective manner (Selling Aircall requires a deep product knowledge. Learning these functions and clearly expressing their value is what this role is all about) An eagerness to become a product expert, understanding how customers are using Aircall and Aircall’s dozens of powerful software integrations You’re a driven, goal-oriented team player with a “must-win” attitude: we win and lose as a team The willingness to learn and b