Technical Architect

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

As a Technical Architect in our Expert Services team, you will serve as a deeply technical advisor delivering outcome-based solutions across the customer lifecycle. You will own complex technical workstreams, specializing in integrations, data strategies, and use case design to unlock the full value of the Braze Platform.

In this role, you will

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Partner with Sales, CS, TAMs, Product, and Engineering to rapidly understand client requirements and accelerate time-to-value.

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Design complex, secure technical solutions, architectures, and scopes of work tailored to unique customer needs.

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Guide customers through technical onboarding, SDK/API integrations, and advanced strategic use cases.

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Troubleshoot complex technical obstacles, document custom integrations, and establish engineering best practices.

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Stay current with emerging trends in AI/ML and advocate for new practices that enhance platform capabilities.

WHO YOU ARE

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Demonstrated track record in technical roles such as Solutions Architect, Technical Architect, TAM, or Implementation Consultant.

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Strong technical background managing complex envir