Talent Acquisition Manager

Diabolocom is the leading European sovereign cloud contact center (CCaaS) and customer experience management (CX) platform. It helps organizations transform customer experience by augmenting agents' capabilities through AI-human collaboration, automating routine customer interactions, and delivering personalized experiences at scale. Built on proprietary AI, private cloud, and native telecom infrastructure, the platform automates workflows, improves data quality, and empowers customer service and sales teams across every channel.

Backed by more than two decades of experience and twice recognized by Frost & Sullivan for AI technology innovation and customer experience technology leadership, Diabolocom is trusted by more than 400 organizations—including BPCE, Carrefour, Nikon, and Mitsubishi—to power mission-critical customer operations in over 60 countries, helping organizations strengthen customer loyalty and accelerate growth.

About the role

To support our growth, we are looking for a Talent Acquisition Manager to join our HR team in Paris.

You will manage recruitment processes end-to-end, from understanding the hiring need and identifying the right sourcing strategy to interviewing candidates, managing the selection process and closing the hire.

A significant part of your activity will involve recruiting technical and highly specialized profiles, including Software Engineers, AI and Research profiles, Infrastructure experts, senior technical specialists and, depending on business needs, leadership and C-level positions.

You will work with a wide variety of stakeholders across the company: experienced hiring managers, technical experts, senior leaders and managers who may need more guidance throughout the recruitment process. Being able to adapt your approach, challenge when necessary and keep recruitment processes moving will therefore be an important part of your role.

You will join a collaborative Talent Acquisition team composed of a Talent Acquisition Team Lead, another Talent Acquisition Manager and an HR team member combining recruitment with broader HR projects, within the HR department.

We are looking for someone who is already comfortable managing recruitment independently, while remaining curious and eager to learn, develop their expertise and adopt our recruitment practices.

What you will do

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Manage recruitment processes from A to Z, from the initial briefing with the hiring manager through sourcing, interviews, coordination of the selection process, offer management and contract signature.

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Partner with hiring managers to understand their needs, challenge requirements when relevant and translate them into an effective recruitment and sourcing strategy.

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Recruit across a variety of roles, with a strong focus on technical and complex profiles, including senior Software Engineers, AI/Research profiles, Infrastructure specialists, technical leadership and other hard-to-find profiles.

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Take ownership of direct sourcing and headhunting, identifying and engaging passive candidates rather than relying primarily on inbound applications.

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Build relevant talent pools and continuously explore new sourcing channels, tools and approaches.

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Conduct structured interviews to assess candidates' experience, skills, motivations and potential fit with the role and environment.

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Provide hiring managers with clear, fact-based candidate assessments and recommendations throughout the selection process.

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Manage candidate communication throughout the recruitment journey and contribute to a professional, transparent and engaging candidate experience.

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Adapt your way of working to different stakeholders, from very experienced senior leaders to managers who require more support in structuring their recruitment process.

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Keep our ATS and recruitment data accurate and up to date and contribute to the monitoring of key recruitment indicators.

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Share market insights with the team and hiring managers, including candidate availability, compensation expectations, competitive dynamics and sourcing challenges.

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Contribute to continuous improvement projects within Talent Acquisition, such as sourcing practices, interview methodologies, candidate experience, automation, documentation and recruitment processes.

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Work closely with the rest of the Talent Acquisition and HR team, sharing knowledge, candidates, sourcing techniques and best practices.

What we are looking for

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You already have a first solid experience in Talent Acquisition, ideally around 3 to 5 years, either in-house or in a recruitment agency/search environment.

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You are able to manage a recruitment process independently from initial briefing to hire, while knowing when to ask for input or collaborate with the team.

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You have already recruited technical and/or particularly complex profiles. Previous exposure to Software Engineering, AI/Data, Infrastructure, Research or senior technical positions would be particularly relevant.

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You are comfortable working on senior and hard-to-find profiles and understand that some searches require persistence, creativity and a highly targeted approach.

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Direct sourcing is part of your recruiter DNA: you are comfortable approaching passive candidates and using tools and techniques such as LinkedIn Recruiter, Boolean searches, talent mapping and other relevant sourcing channels.

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You are comfortable interacting with stakeholders at different levels of seniority, including senior leaders and C-level executives, and can adapt your communication and level of guidance accordingly.

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You know how to manage several recruitment processes simultaneously, prioritize effectively and maintain momentum even when working with busy stakeholders.

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You combine autonomy with a strong team mindset: you take ownership of your searches but naturally share information, help colleagues and contribute to collective recruitment goals.

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You are curious and eager to keep developing your recruitment expertise. You already have strong foundations, but you are still keen to learn new approaches, tools and practices.

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You have strong interpersonal and communication skills and care about building high-quality relationships with both candidates and hiring managers.

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Ability to build, manage and improve recruitment dashboards would be a strong plus for this role.

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You are fluent in French and English, both written and spoken.

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Spanish would be a strong plus, as would experience recruiting across several European or international markets.

What's in it for you

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A structured onboarding program to discover our product, technology, teams and culture.

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The opportunity to work on challenging searches across Software Engineering, AI, Infrastructure, Product, business and leadership roles.

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Exposure to an international environment and stakeholders across multiple countries.

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A Talent Acquisition team where you can operate autonomously while continuing to learn and develop your expertise.

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The opportunity to contribute to the evolution of our recruitment practices and have a visible impact on how we attract and hire talent.

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An office in the heart of Paris, close to Opéra Garnier.

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A hybrid working model, with up to 2 days of remote work per week.

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Lunch vouchers (€11/day via Swile).