Spare Parts & Aftersales Coordinator (part-time)

<p><strong>Established in 1986 in the Swedish mountains, our love for skiing in untouched terrain and embarking on adventures in the wild run deep. Our purpose is simple: to bring this freeride spirit to the world. With our products, we aim to make adventures possible 365 days a year.</strong></p><p><strong>We are driven by passion, togetherhood, responsibility and winning spirit. We know that an inspiring spread of unique abilities and personalities contribute to our dynamic culture and our success. Now, we are looking for a new talent to join our team.</strong></p><figure data-alignment="left" class="relative" style="width:fit-content;margin-left:0px;margin-right:auto;"><img src="https://images.teamtailor-cdn.com/images/s3/teamtailor-production/gallery_picture-v6/image_uploads/840346ac-0cbd-43d6-a26f-bb6b68fb2178/original.png" alt="Amer sports group.png" title="" data-alignment="left"></figure><p><span>Join the E-commerce Operations & Consumer Service team at Peak Performance and help us extend the life of our products through best-in-class aftersales support.</span></p><p class="MsoNormal"><span>As a S<strong>pare Parts & Aftersales Coordinator</strong> you will play a key role in managing spare parts operations, supporting warranty and consumer inquiries, and driving continuous improvements that enhance both customer satisfaction and product longevity. You will collaborate closely with teams across Quality, Sustainability, Retail, E-commerce, B2B, and external partners to deliver exceptional service experiences</span></p><p class="MsoNormal"><span>The position is<strong> part-time</strong>,<strong> 16 hours per week</strong>, and based at our headquarters in Stockholm. The role reports to the Consumer Service & E-commerce Operations Manager.</span></p><p class="MsoNormal"><span><strong>Key Responsibilities:</strong></span></p><ul><li><p class="MsoListParagraphCxSpFirst"><span>Manage spare parts requests and dispatches for tailors, stores, franchise partners, and consumers, ensuring timely and accurate handling</span></p></li><li><p class="MsoListParagraphCxSpMiddle"><span>Maintain and optimize spare parts inventory, sourcing processes, and related systems to ensure efficient stock management</span></p></li><li><p class="MsoListParagraphCxSpMiddle"><span>Provide Level 2 consumer support related to product information, warranties, claims, repairs, and order inquiries</span></p></li><li><p class="MsoListParagraphCxSpMiddle"><span>Drive improvements within spare parts, warranty, and claims processes to increase efficiency and customer satisfaction</span></p></li><li><p cla