Social Media & Community Specialist FTC

<p><span>Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Social Media & Community Specialist.</span></p><div><p><span><strong>Be part of the movement - and play your part. </strong></span></p><p></p></div><div><p><span><strong>About the role </strong></span></p></div><div><p></p></div><div><p><span>As Social Media & Community Specialist, you will be responsible for managing DFDS’s commercial social media presence and community engagement across our priority channels. Working closely with Marketing, Customer Care, Content, Brand and Performance teams, you will ensure our social channels are relevant, responsive and engaging, while using audience insights, social listening and performance data to strengthen our customer relationships and support wider commercial and marketing objectives.</span></p></div><div><p></p></div><div><p><span><strong>Please Note - This role is a Fixed Term Contract for 12 Months, with a preferred start date as soon as possible</strong></span></p><p></p></div><div><p><span>You will be responsible for</span></p></div><div><p></p></div><div><ul><li><p><span>Own and maintain DFDS’s social media calendar across Facebook, Instagram, TikTok and LinkedIn, coordinating content and publishing schedules to ensure a consistent and engaging presence.</span></p></li></ul></div><div><ul><li><p><span>Create, publish and optimising organic social content; adapting formats, messaging and posting cadence to support brand, campaign and commercial objectives.</span></p></li></ul></div><div><ul><li><p><span>Monitor and managing customer conversations, responding to community interactions and working closely with Customer Care teams to ensure queries, complaints and escalations are handled effectively.</span></p></li></ul></div><div><ul><li><p><span>Using social listening and performance data to monitor sentiment, identify emerging trends and provide actionable audience insights to Marketing, Brand and Commercial stakeholders.</span></p></li></ul></div><div><ul><li><p><span>Build and strengthening DFDS’s online communities through proactive engagement, identifying opportunities to join relevant conversations while ensuring all act